LEADS CRM — Customer Relationship Management
Strengthen your customer relationships, boost your sales — manage the entire journey from prospect to loyal customer end-to-end.
LEADS CRM — Customer Relationship Management
LEADS CRM is a comprehensive customer relationship management platform that transforms your customer relationships into a strategic asset. It digitizes and automates all processes from lead acquisition to sales closure, customer satisfaction to loyalty management.
Maximize your sales team's performance with advanced lead scoring, sales funnel management, quote and contract tracking, activity management, and deep analytics capabilities. With mobile CRM access, your field team can reach customer data from anywhere.
Working integrated with ERP, email, and communication systems, it provides a 360° view of customer interactions. It enables you to develop data-driven strategies and minimize customer churn rate.
Key Features
What makes this solution powerful.
Lead Management & Scoring
Automatically score, prioritize, and assign prospects to your sales team. Smart scoring based on demographic and behavioral criteria.
Sales Opportunity Tracking
Monitor your sales funnel stage by stage, track opportunity values, and analyze win probabilities. Revenue forecasting with pipeline management.
Customer Portfolio Management
Strategically manage your portfolio with customer segmentation, ABC analysis, and 360° customer view.
Quote & Contract Management
Create professional quotes, track revisions, digitize contract processes, and automate approval workflows.
Activity & Task Management
Plan customer visits, calls, meetings, and follow-up tasks. Never miss an opportunity with automatic reminders.
Sales Reports & Analytics
Make data-driven decisions with sales performance dashboards, conversion rates, revenue analytics, and team performance comparisons.
Email & Communication Integration
Work integrated with Outlook, Gmail, and other email systems. Automatically log all customer correspondence in CRM.
Mobile CRM Access
Your field sales team can access customer information, visit notes, and sales data from tablets and smartphones anywhere.
Integrated Modules
Powerful modules designed to optimize your workflows and boost team productivity.
Sales Management
Digitize your sales processes end-to-end
Lead Capture & Scoring
Sales Pipeline Management
Opportunity Assessment & Forecasting
Quote Creation & Revision Tracking
Contract & Approval Workflows
Sales Target Tracking
Customer Management
Manage your customer relationships 360°
Customer Portfolio & Segmentation
ABC Analysis & Customer Classification
Communication History & Interaction Tracking
Customer Satisfaction Surveys
Loyalty & Churn Analysis
Cross-sell & Upsell Opportunities
Integration & Reporting
Connect all your systems together
Existing ERP System Integration
Email Integration (Outlook, Gmail)
Calendar & Activity Synchronization
Customizable Dashboards & KPIs
Automated Report Generation & Distribution
Mobile App & Offline Access
Advanced Capabilities
Enterprise-grade features and integrations.
Smart Lead Scoring
Prioritize the most valuable prospects with automatic scoring based on demographics, interaction history, and behavioral data.
Sales Forecasting
Revenue forecasting based on pipeline data and past performance. Accurate budget planning with stage-weighted predictions.
Customer Segmentation
Create customer segments by revenue, industry, geography, and behavioral criteria. Develop tailored strategies for each segment.
Automated Workflows
Automate repetitive tasks: manage lead assignments, follow-up reminders, quote approvals, and customer notifications by rules.
360° Customer View
View sales history, communication records, support tickets, financial data, and interaction history on a single screen.
Performance Analytics
Track critical metrics such as sales team performance, conversion rates, average sales cycle, and customer lifetime value.
Benefits & Use Cases
Measurable value for your organization.
Sales Process Digitalization
Eliminate manual processes and digitize your sales operations 100%. Paperless, transparent, and traceable sales management.
Increased Customer Satisfaction
Elevate your customer satisfaction scores with personalized communication, timely follow-ups, and proactive service.
Team Productivity
Increase your sales team's productivity by up to 30% with automatic task assignments, smart reminders, and mobile access.
Data-Driven Strategies
Shape your sales strategies based on data with real-time dashboards and deep analytics.
Reduced Customer Churn
Minimize churn rate and increase customer loyalty with early warning systems and proactive customer management.
Revenue Growth
Increase your total revenue with better lead management, cross-sell opportunities, and an optimized sales funnel.
Implementation & Adoption
End-to-end support for seamless integration.
01
Needs Analysis
We analyze your sales processes, customer segments, and existing CRM infrastructure.
02
Configuration & Integration
We configure LEADS CRM according to your business processes and integrate it with your ERP and email systems.
03
Data Migration & Training
We migrate your existing customer data and provide comprehensive user training for your sales team.
04
Go-Live & Support
We deploy the system, monitor performance, and provide continuous improvement support.
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Working with a company that has 20+ years of industry experience brings a completely different level of trust. Their technical support and consulting quality is unmatched.
BilTAY designs and delivers smart factory solutions with offices across Turkey — Eskişehir, Istanbul, Ankara and Gaziantep.
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